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On Call – The easiest way to save

On Call – The easiest way to save

by | Mar 1, 2017 | 94 comments

How much can I reduce my energy bill by joining FPL’s “On Call” program?

Asked by: William Z., Pembroke Pines

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Saving money is on everyone’s mind these days. So, thank you, William, for asking about our On Call program. It’s easy and could save you up to $137 a year.

When you volunteer to enroll in On Call, you’re actually signing up to put your selected appliances “on call” to help us meet the energy needs of all customers during times of high energy usage. In exchange for your participation, you’ll receive a credit on your energy bill – even if we never turn off your appliances.

The ins and outs of On Call:

  • Signing up for On Call is easy. Enter your billing address to see if you are eligible to participate
  • We’ll call you to walk through the program options, its benefits and help determine which of your appliances are eligible for participation, like your water heater, pool pump or air conditioner
  • Next, you’ll receive a call from an On Call contractor to schedule an appointment to connect a small energy-management device to the selected appliances
  • In exchange for your voluntary participation and depending on the appliances you choose to enroll, you could receive a credit of up to $137 a year —even if we never need to turn off your appliances.

Choices, choices!
When you enroll in On Call, you can select the appliances and option that works best for you. There are two program choices – Cycle Option or Extended Option. These options determine:

  • Which household appliances we’ll connect to the energy-management device
  • How much you can save annually – up to $137 a year
  • How long we can turn off the selected appliances

Option 1: Cycle Option – Central A/C and Central Heater Only
When you enroll in the Cycle Option, we can turn off your central A/C and central heater for up to 17.5 minutes per half hour within a six-hour window in the winter and eight-hour in the summer.

Option 2: Extended Option – Central A/C, Central Heater, Electric Water Heater, Pool Pump
When you enroll in the Extended Option, you can save even more! This option turns off your A/C and central heater for up to three consecutive hours, during a 24-hour period. In addition, you can also enroll your water heater and pool pump which could be shut off for up to four consecutive hours, during a 24-hour period.

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*These appliances are listed under both the Cycle and Extended Options to show the total potential savings of enrolling all four appliances in the On Call program. Note, electric water heaters and pool pumps can only enroll in the Extended Option and would be turned off for up to four consecutive hours.

Save up to $137 per year.

Other ways to save

You may also want to take our Online Home Energy Survey and get a personalized savings plan with energy-saving tips and recommendations, including programs and rebates that may be available to help you save even more money. This tool works well with your personal Online Energy Dashboard that can show you how much energy you’re using by the month, day and even down to the hour.

Thanks again, William, for asking this question. One thing to remember – you can cancel your enrollment in the On Call program at any time.

About The Author

Tiffany Spence

Tiffany Spence is an energy expert at Florida Power & Light Company. She's conducted thousands of energy audits at homes and businesses, helping customers find new ways to make their bills even lower.


  1. I have had “on call” since 1977 in this house, until about 3-6 months ago when the amount credited was cut in half. Why? FPL profits are at an all time high!

  2. I am pulling my meter tomorrow to change my panel

  3. im changing the panel in my home tomorrow. im a lisc
    ensed electrician my plan is to pull the meter change the panel and put the meter back in. If there is a problem please let me know

  4. Hello

    I would like to change the due date for the first day af the month, How can I change that?



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