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Why is power restored to everyone in my neighborhood except me?

by | Sep 12, 2017 | 2 comments

Storm damage can affect main power lines, individual power lines or both. Your individual power line could be damaged or your home could be on a different main power line than your neighbor’s home. Your home may also need internal electrical repairs before you can receive service.

If power is on:

  • Across the street: Your neighbor is on a different power line. FPL crews will make the needed repairs as they work their way down the wire towards you.
  • Your side of the street: Then you may be on the same power line, and the following steps are recommended:
    1. First, reset all your circuit breakers. Be sure breakers are reset by actually switching each breaker OFF and then back to the ON position.
    2. If that is not the problem, check your building’s connection to FPL. Look at the meter, the box that holds it, and connected pipes and wires on the wall of your building. If the meter box, pipe or wires are bent or broken – repairs may be needed before FPL can restore power. If it looks damaged, contact a licensed electrician. Don’t touch damaged equipment. If the meter itself is damaged, FPL crews will replace it when they arrive in your area.
    3. If steps 1 and 2 don’t identify the problem, then the transformer serving your building needs to be repaired by FPL. Crews will make the needed repairs as they work.

About The Author

Manny Miranda

Manny Miranda is senior vice president of power delivery for Florida Power & Light. He is responsible for the planning, engineering, construction, maintenance and operations of the company's transmission, substation and distribution facilities.

2 Comments

  1. My power and my neighbors power are the only 2 that are not restored. I believe our transformer may have blown and we sit back off the road! I haven’t seen any FPL people actually coming back to our homes to check it out!! We are on day 6 with no power. I know crews are working hard and it is appreciated, but can’t you complete an area and be done with it! Please help we have no more money for the generator gas. Already spent more than a monthly electric bill

    Reply
    • Good evening, Deanna.

      We understand your frustration and apologize for the inconvenience. Workers may not be visible to you because they are on a different street or substation working to restore your power. However, we assure you they are working around the clock as quickly and as safely as possible. For estimated restoration info, please visit FPL.com/powertracker. Thank you for your patience and understanding.

      Reply

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