How does FPL restore power neighborhood by neighborhood?
Our restoration crews continue to make progress after Hurricane Irma and are racing to get every customer’s lights back on. We understand being without power is frustrating, and many of our customers are wondering exactly how our restoration process works.
We don’t restore power based on when customers report an outage, where customers live or the status of accounts. Rather, we follow an overall plan, as illustrated in the image below, that calls for restoring power to the largest number of customers safely and as quickly as possible.
At this point in the restoration, we are nearing the finish line and focusing all of our efforts on the localized level. We have finished restoring the main lines that provide power to your location and are now going into neighborhoods – and in some cases going house by house. This means we are actually going deeper into the hardest-hit communities.
Please know that the last part of the restoration is the hardest as it is very manual and time-consuming.
This is where our crews are uncovering unforeseen areas of additional damage due to heavy vegetation and fallen trees which is making restoration more challenging and is taking longer.
At this point, we have thousands of unique jobs that, in many respects, require individual attention. If you haven’t reported your home’s outage, please it report online at FPL.com/Outage.
We assure you, we’re doing everything we can to return service and help get your life back to normal following Hurricane Irma. Thank you for your patience.