More than 80 percent of FPL customers now have access to their Energy Dashboard
As Florida Power & Light wraps up the installation of 4.6 million new smart electric meters throughout our 35-county service territory in the next few months, more than 80 percent of our customers now have greater visibility of their energy usage with these new meters.
One of the many benefits of this new technology is that a few months after the smart meter is installed, our customers can see how much energy they are using by the hour, day and month via the Energy Dashboard. We are excited about the many benefits of this new tool and we encourage our customers to monitor their electric consumption and consider ways to help their electric bill go even lower. Simple measures like raising the thermostat one degree, washing clothes in cold water, or swapping out incandescent bulbs can generate energy savings around the home.
How the Energy Dashboard can help
One of our customers realized that the Energy Dashboard helped him identify issues with malfunctioning equipment. Here’s his story…
A customer called after seeing an increase in his energy use on his bill that didn’t make sense. FPL Energy Expert Ana Cornielle reviewed his usage information with him using the Energy Dashboard. Year-over-year bill comparisons during similar weather conditions seemed to indicate a problem. After visiting the customer’s home, FPL Energy Expert Don MacFarlane found the air conditioning system was running constantly without any refrigerant, increasing his electricity usage and raising his electric bill. After having the unit repaired, he was immediately able to confirm by looking at his Energy Dashboard that his electricity usage had returned to its normal state. Without a smart meter and the Energy Dashboard, he would have had to wait until his monthly bill arrived to see whether the problem was resolved.
A few other FPL customers are already enjoying the benefits of the Energy Dashboard:
“I think the Energy Dashboard is the greatest tool FPL has to offer. In today’s economy, every dollar is important. Thanks to the smart grid, my family is saving as much as $30 a month. My husband and I haven’t seen our bills that low in years.” – Susan A.
“One thing that I’ve been most aware of is that we’ve been able to be more proactive on our energy usage. I’ve actually been able to save $25 a month compared to this same time last year. The Energy Dashboard has made me a smarter customer.” – Frank R.
Logging in to your Energy Dashboard
If you’re one of the more than 3.5 million FPL customers who already have an activated smart meter on your home, follow these steps to access your Energy Dashboard:
- Visit www.FPL.com and enter your user ID and password in the “ACCOUNT LOG IN” box.
- Click on Billing & Usage History to learn more about your energy consumption.
Not registered on www.FPL.com?
- You’ll need your FPL account number, an email address and the last four digits of the Social Security number associated with the account.
- Click on “REGISTER FOR ONLINE ACCESS.”
If you don’t have internet access, call FPL’s Customer Care Center at 1-800-226-3545 to speak to a representative who can review your energy usage over the phone.
Your safety is very important to us. If this is a medical emergency, please call 911 immediately or go to your nearest emergency room. For non-emergencies, you can reach us during regular business hours via Facebook private message, or follow and message us on Twitter and one of our representatives will assist you. To report an outage, please call 1-800-4-Outage. Thank you and please stay safe.