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Marlene Santos

Marlene Santos

As FPL’s vice president of customer service since 2005, Marlene Santos leads the team that provides you with award-winning service and helps you when you have questions about your account.

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What’s coming your way in 2014

Customers, like you, connected with us more than ever in 2013. Many of you asked questions, posted comments and tried some of our services and programs. From all of us here, we thank you. We’re always working to provide the best customer service to you. This includes being here to answer your questions, implementing new […]

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Celebrating Hispanic Heritage Month

In recognition of Hispanic Heritage Month, we celebrate the diversity of our employees and customers. Florida’s Hispanic population is 23 percent, and I am proud that at Florida Power & Light, nearly one in four employees is Hispanic. As part of our diversity and inclusion strategy, we strive to reflect internally the customers we serve […]

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